Frequently Asked Questions
How do I add a Co-Administrator to the platform?
If you are a Master admin, you can add a co-admin under Settings. To go to Settings, click on the arrow on your top menu bar (to the right of the grey circle with your initials). Click on "All Settings" and then click on "Manage Co-Admins". On the "Manage Admins" page, you can add/remove administrators as well as change their viewing privileges.
To invite a co-admin to join the platform click on the blue button that says "Add New", Copy-Paste their email and click on "Invite co-admins". Once you've invited an admin, they will receive an email with a link to join EdSights. Please note that when you invite an administrator to the platform by default they will be a "Limited administrator" and will not be assigned any students. A Limited administrator can only view data about students that are assigned to them by a Master administrator and are limited in the actions they can take (e.g. they can't add or remove other administrators from the platform.)
If you'd like to make a Limited admin a Master admin, go to the "Manage Admins" page and click where it says "Edit" in blue to the right of their email. Before giving an administrator "Master" access, make sure that they are entitled to view data on all students on EdSights.
Why would I make an administrator a "Limited" administrator?
A Limited administrator only sees data about students that are assigned to them and is not allowed to perform certain key actions (e.g. add/remove other administrators.) This ensures students' Privacy and compliance with FERPA. For example, if you want to add Faculty advisors to the platform, they should only be able to view data about their advisees - not data about all students at the institution. If you have any questions on FERPA, feel free to reach out to . We are always happy to answer any questions!
How do I assign specific students to a Limited admin?
To edit the students that a Limited Admin can view, go to Settings by clicking on the arrow on the top right corner (to the right of the grey circle with your initials.) Select "All Settings" and then click on "Manage Co-Admins". On the "Manage Admins" page, find the admin whose students you'd like to edit and click on the grey text that says "Edit Visible Students" to the right of their email. To give them access to a student or a group of students, click on the "Add New" blue button on the top right and Paste the student emails. If you want to deny access to students that they used to have access to just select those students and click "Remove".
How do I add students to the system?
To add students to the system you must be a Master admin. If you are a Master admin, you can go to Settings and click on "Manage Students" > "Edit" and select the "Add New Students" options. Then add students my filling out our sample CSV template and leave any notes you want your partner success person to know about the file you are uploading. If you have any questions please contact
What are tags for and how do I add a tag?
Tags help you easily slice and dice data based on characteristics that you care about. For example, you might add a tag that is "Honor Students" if you are interested in seeing how risk changes between your honor students and students who are not in the honors program. To add a Tag go to "Settings" > "Manage Tags" > "Add New". Input the Tag Name and then input the emails of the students you would like to Tag.
What are the 4 risk drivers that you measure?
The 4 risk drivers that we measure are: Academic Engagement, Financial Struggles, Engagement and Wellness. For more information about our methodology reach out to
How are risk scores calculated?
Risk scores are calculated by measuring a student's risk in each of the categories we measure as well as cumulatively. How we weigh each student's risk is based on extensive research and is always improving as our algorithms learn from the data. Note that we curve student risk scores to minimize the influence of variation between schools so your students are assessed relative to their peers.
Can students opt-out of receiving text messages?
Yes, at any point students can reply #PAUSE to stop talking to our chatbot. Students are made aware of this option the very first time we text them.
Can students opt back into receiving text messages?
Yes. When a student opts out we let them know that if they ever want to opt back in all they have to do is text us “#RESTART”.
How often do you text students?
Texting frequency varies from student to student depending on their risk profile and preference. However, the average is about once per week.
Do students know that they are speaking to a robot?
Yes! We are very transparent with students and tell them that they are not texting a real person. We name the bot after the "school's mascot" but we make it clear to them that they are texting a robot in the first conversation that they have with us.
What if a student uses concerning language while talking to the Chatbot?
EdSights has alerts in place in case a student uses concerning language while talking to our bot. If an alert is triggered, you will be able to review the student's message in your "Alerts" page and decide whether to email the student or dismiss the alert.
What should I tell students when I reach out to them because of an Opportunity for Follow Up?
This depends on what you are reaching out to the student about. However, we do have sample emails that you can use in the "Resources" page.
In general, we are transparent with students so you can be too. We tell students who engage with us that the information that they share over text helps their school better support them and may be shared with designated school administrators. Don't hesitate to tell students that you are reaching out because one of their conversations with the Bot suggested that they might benefit from your help.
If you have further questions, don't hesitate to reach out. Seriously, we are always happy to help. You can reach us at