Partner Success Manager 

Partner Success | New York, NY or Remote

About EdSights

We bring together the power of artificial intelligence and text messaging to solve Higher Education’s most challenging problems. 

 

At EdSights, you will be working on new technologies that drive large-scale social impact. You will be joining a small, but growing team and be part of an exciting stage of a technology startup. EdSights is backed by Techstars, and our investors include Lakehouse VC, Kairos VC, Andy Dunn (Founder of Bonobos), Dave Gilboa (Founder of Warby Parker) and Jenny Fleiss (Founder of Rent the Runway.) 

People-facing responsibilities

  • Proactively driving customer adoption, retention and overall success 

  • Become the first point of contact for our customer base through email, chat and video

  • Become an expert on EdSights’ product suite and methodology, whether it’s training customers with functionality or explaining the why behind certain data

  • Collaborate with other internal teams to escalate requests, ensure a great customer experience, share users’ feedback or provide internal teams with product knowledge

Non-people facing responsibilities 

  • Help with the creation of marketing materials and documenting partner success stories through case studies, blog posts and more

  • Work with internal teams to optimize chatbot performance and student engagement

  • Write engaging and impactful custom chatbot conversations to support students as they navigate their way to and through college

  • Help our partner institutions with data uploads, and calibration of our retention framework 

 

What You’ll Have 

  • Very strong written and verbal communication skills

  • Show composure, resilience, and flexibility as customer needs evolve and work volume changes

  • Analytical and creative approach to problem-solving

  • No specific technical skills are required but you should be overall very comfortable with technology 

  • Strong attention to detail

  • Self-starter mindset and flexibility in a fast-paced environment

  • Autonomy with a team player mentality

  • 1+ years of experience in a customer-facing role a plus

  • Excellent time management and organizational skills

  • “No task is too small” attitude, with an eagerness to learn

  • A proactive approach to self-education and professional development. You are self-motivated and possess a strong sense of responsibility and initiative

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