Partner Success Manager 

Partner Success | New York, NY or Remote

About EdSights

We bring together the power of artificial intelligence and text messaging to solve Higher Education’s most challenging problems. 

 

At EdSights, you will be working on new technologies that drive large-scale social impact. You will be joining a small, but growing team and be part of an exciting stage of a technology startup. EdSights is backed by Techstars, and our investors include Lakehouse VC, Kairos VC, Andy Dunn (Founder of Bonobos), Dave Gilboa (Founder of Warby Parker), and Jenny Fleiss (Founder of Rent the Runway.) 

About the Role

We are looking for a Partner Success Manager who will help our rapidly growing community of University customers succeed in serving their students. You will serve as their primary contact and hands-on problem solver. You will use deep knowledge of the EdSights technology and each institution to accomplish their goals while driving further adoption of the EdSights product suite by those partners. The Partner Success role is a dynamic one, that touches on a wide range of skill sets and responsibilities - from strategy meetings to building marketing content and AI implementation, you will truly do a bit of everything in this role! More than any role at the company, Partner Success Managers will be exposed to every side of the business, from sales to engineering, making this a unique opportunity for you to holistically experience how a business is scaled - from startup to growth phase.

 

People-facing responsibilities

  • Proactively driving customer adoption, retention, and overall success 

  • Become an expert on EdSights’ product suite and methodology, whether it’s training customers with functionality or explaining the why behind certain data

  • Serve as an accessible and first point of contact for our customer base through email, chat, and video through the Onboarding process and to consistent customer support

  • Strategize with partners to maximize uses of EdSights technology to improve student retention and support institutional goals

  • Ensure partnership renewals and uncover upsell opportunities for additional EdSights products (commission is paid)

Non-people facing responsibilities 

  • Work with the product team to optimize chatbot performance and student engagement 

  • Develop custom chatbot conversations to support students as they navigate their way through college 

  • Help partner institutions with data uploads, student resources, and calibration of our retention framework

  • Help with the creation of marketing materials and documenting partner success stories through case studies, blog posts, and more 

What You’ll Have 

  • Very strong written and verbal communication skills

  • Team player with an eagerness to grow and learn

  • Show composure, resilience, and flexibility as customer needs evolve and work volume changes

  • A self-starter mindset in a fast-paced environment and the ability to problem-solve

  • "No task is too small" attitude and you take initiative

Bonus Skills

  • 1+ years of experience in a customer-facing role 

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