The Student Voice
The first industry benchmark for student satisfaction
Introducing a new metric to measure student sentiment
The Student Voice Score (SVS) introduces a simple yet transformative approach by allowing institutions to understand their students' journeys within the broader context of higher education, and grasp the heartbeat of their institution. With the SVS, student satisfaction is no longer just a concept but a quantifiable reality.
How it works
As part of EdSights' retention framework, the chatbot conducts a yearly SVS campaign to gauge student satisfaction and provide an institutional score and qualitative feedback.
Institutions can compare their performance against national benchmarks and peer institutions, with the ability to segment results by student demographics and track progress over time.
Leveraging advanced AI technology, EdSights also distills qualitative student comments, summarizing student feedback as well as spotlighting key likes and dislikes.
Quantitative and qualitative data at your fingertips
Real-time visibility into the qualitative feedback that students provide to support their rating.