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Webinar Recap: Expert Analysis of the Student Voice Score Report

Updated: Mar 27

During a recent webinar hosted by EdSights, Dr. Will Miller, AVP for Continuous Improvement and Institutional Performance at Embry-Riddle Aeronautical University, and Dr. KayDee Perry, Associate Provost for Student Development at The University of Olivet, presented the latest findings and key trends of the Student Voice Score℠ report. Their discussion shed light on key insights that higher education institutions can consider to enhance their students' experience.

For those who may not be familiar, the Student Voice Score℠ report is the first industry-wide benchmark to measure student satisfaction. This comprehensive analysis, derived from the voices of over 50,000 students across 83 diverse institutions, sheds light on students' experiences and expectations of their unique college journeys.

Key Learnings: SVS Overview & Implications

During the webinar, Dr. Will Miller and Dr. KayDee Perry emphasized the main findings and summaries of the data presented in the SVS report. They primarily focused on the average SVS of institutions nationwide, taking into account different types of institutions, enrollment bands, and student demographics.

Here are the key takeaways:

  • The nationwide average SVS across 4-year private, 4-year public, and 2-year public institutions stands at 45, with 2-year public institutions showing the highest SVS.

  • Across institutions of different enrollment sizes, the average SVS is also 45, with students at larger schools exhibiting the highest satisfaction levels.

  • Athletes surprisingly reported a lower SVS than their non-athlete peers, hinting at nuanced factors, such as athletic performance, playing time, and different pressures that influence student-athletes expectations of their institution.

  • Female students reported a higher SVS than male students.

After analyzing the Student Voice Scores across different types of institutions, enrollment sizes, and student demographics, it is evident that various hidden factors within an institution contribute to shaping students' satisfaction with their college experience.

Therefore, the SVS is crucial in advancing student success and outcomes. By using the SVS, institutions can gain insights into the areas where they are already excelling in supporting their students and identify areas where they need to optimize their resources and efforts to enhance their support of students.

Final Thoughts

The insights and discussions shared during the webinar aim to encourage institutions to provide personalized support to their students and transform student success outcomes on their campuses. The Student Voice Score is a tool that can assist universities in creating a student-centered higher education system where the Student Voice is a key factor in all decisions related to student success.

For those interested in learning more about student success and gaining access to the webinar recording, please reach out to



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